Managed Services

Hyperion Managed Services is a leading provider of IT services. Based in Metro Detroit we service clients all over the country, specializing in networking, security, server and workstation maintenance, HIPAA risk assessments, PCI compliance, routing switching, wireless networking and both remote and on-site support.

Our Services

  • Antivirus Monitoring
  • Weekly System Updates
  • Weekly Application Updates
  • Service Monitoring
  • Hardware Monitoring
  • PC Performance Monitoring
  • Malware Monitoring
  • Personalized IT planning
  • Unlimited Phone Support
  • Unlimited Remote Support
  • Unlimited E-Mail Support
  • Service Reports
  • Mobile Device Management
  • Network Management
  • Support
  • Server Management
  • Backup Management
  • Serial Number Management
  • WiFi Management
  • Emergency On-Site Support
  • Antivirus Licensing
  • Anti-Malware Licensing
  • Server Performance Monitoring
  • Security Audits

Proactive Support

Your business can’t afford to wait for a disaster to happen and then react to it. You need to know that everything possible is being done to make sure you don’t go down in the first place. Our program does just that – everything possible to avoid downtime. We start by getting to know you and your business. We meet with you regularly – for free – to discuss how your environment is doing and how technology can help your business become more profitable and easier to manage

And we don’t send out an entry-level technician or a salesman. Our most experienced engineers attend every meeting personally. As a Virtual Chief Information Officer (VCIO) for your business, we give you answers in layman’s terms – and relate infrastructure to your business objectives.
But we don’t stop there. Our 24/7/365 remote network, systems, application monitoring system watches over your network, letting us know about problems before they affect you. Wouldn’t you rather hear about your email being down from us (after we’ve started fixing it) than from your boss – or your customers?

Add to that exclusive access to our after-hours help desk, scheduled preventative maintenance, and monthly analysis and capacity planning meetings, and you’ve got wall-to-wall coverage. Won’t it be nice to know someone’s there for you before data is at risk?

Managed E-Mail

As reliance on email continues to grow, organizations face increased challenges in maintaining email services, including defending against viruses and spam; capacity shortages; archiving requirements; and reliability and systems availability failures.

Managed email is an outsourced service provided by Hyperion where we manage and support your Microsoft Exchange email infrastructure on your behalf. This allows you to focus your corporate resources on your core competencies while streamlining expenses.

Managed email is designed for companies that want to deliver advanced mail and communication tools to their employees, while keeping costs to a minimum. Without requiring large investments in software and hardware, Hyperion service allows organizations to purchase services as they need them and pay for only what they’re using on a monthly basis.

SPAM FILTERING AND VIRUS BLOCKING
Spam, malicious viruses, unproductive attachments and pornographic content are all realities that businesses today must face. Lack of control over email results in reduced employee productivity; reduced network performance and opens businesses to the risk of legal action. Hyperion service gives businesses an easy-to-implement and cost-effective solution to these problems.

Managed Backup

Hyperion Managed Backup provides critical event identification and concise error descriptions for common backup issues, such as: media (tape) failures; fatal conditions (such as database lockouts) and general backup failures. The package proactively alerts us when any of these functions are not performing efficiently, allows us to manage the performance of your backup on-demand and in real time.

In addition to validating efficient operations of your backup and recovery solution, Hyperion also proactively monitors metrics specific to the optimal performance of the servers hosting these critical applications. These metrics include common O/S issues such as memory, CPU, and disk, and we receive alerts and notifications on traditional hardware failures and environmental controls. All alerts and thresholds are customized to the needs of your specific environment. The results are improved response time and decreased emergency service calls because many issues are remotely resolved before they affect service.

Wireless Services

If your WiFi network goes down, your business can grind to a halt. Lost productivity due to network downtime or security breaches can impact not just your business, but your customers’ business.

As more businesses install wireless networks throughout their facilities, the need to secure and manage these environments becomes critical. Our Managed Wireless Network Device Service incorporates 24×7 monitoring of availability and performance of wireless devices to assure minimal service disruptions. Our Managed Wireless Network Device Service also extends beyond the hardware to include software and other metrics critical to wireless local area network (WLAN) performance.

This translates to optimal response time and minimal emergency service calls,as we are immediately alerted to problem areas before service is degraded.

Hyperion’s Managed Wireless Network Device Service gives you a fast and cost-effective way of gaining control over your wireless network, helping you maximize WLAN uptime. Our combination of proven remote network management tools and certified network engineers enable us to deliver the performance and reliability you demand from your WLAN infrastructure.

Firewall Services

With the surge in Internet hackers and network attacks, today’s organizations are looking to tighten the security of their distributed computing work environments

As firewalls themselves are only as effective as their last update, it is imperative that IT resources be dedicated to the ongoing and vigilant maintenance of this key component of the IT infrastructure. With organizations trying to focus more and more on core competencies, they must consider alternative approaches to managing their computing environments once they are deployed.Now that you have made the intelligent decision to deploy firewalls, it’s time to develop your strategy for ensuring that you get maximum security and peak effectiveness from your investment.

To this end, Hyperion offers a Managed Firewall Service, provided by a team of experienced security professionals to help clients maintain solid perimeter security. Hyperion Managed Firewall Service nicely compliments our Hyperion remote network, system and application fault and performance monitoring. Hyperion Managed Firewall Service provides the necessary tools for monitoring security effectiveness, firewall software updates, configuration services, and event monitoring.

Router & Switch Management

Purchasing, installation, and maintenance go together. Because Hyperion pre-configures the router and switch for you upon installation, we are in an ideal position to manage it for you. Our enhanced management program incorporates 24×7 monitoring of router/switch availability and performance to assure minimal service disruptions. Our Managed Router/Switch Service also extends beyond the hardware to include software and other metrics critical to WAN performance. This translates to optimal response time and minimal emergency service calls, as we are immediately alerted to problem areas before service is degraded. Hyperion’s enhanced Managed Router/Switch Service gives you a fast and cost-effective way of gaining control over your network, helping you maximize WAN uptime. Our combination of proven remote network management tools and certified network engineers enable us to deliver the performance and reliability you demand from your WAN infrastructure.

Our Partners