About Us

Company Overview

Hyperion Managed Services is a leading provider of IT services and support for small- to mid-sized companies in the Metro Detroit area. Our partnerships with leading software and hardware vendors help us provide time-tested solutions that consistently exceed our clients' expectations. We have extensive experience in project management, project implementation, and LAN/WAN services. With our help, you can rest assured that your technology goals will be realized.

Our Beginnings

Hyperion Managed Services was founded in 2012 when our owner, Ryan Ninneman, discovered that small businesses had a technology disadvantage compared with larger and more established organizations.

Small businesses did not have the experience, knowledge, or funds to implement technology to make them more efficient and profitable. So to even the playing field, Ryan decided to offer his services to organizations that needed a Virtual Chief Information Officer, and he was surprised by the staggering amount that were interested in his services.

Hyperion Managed Services now offers design services, implementation, administration, maintenance, and support for all small-business networks, servers, desktops, and mobile devices. The company is named after the Greek God of Watchfulness and Wisdom, which is appropriate considering that our job is to watch over our customers’ networks while providing guidance and leadership in technology.

Our Mission & Core Values

Mission Statement

To provide small- and medium-sized businesses the best IT services and help them become more efficient and profitable.

Core Values

Leadership – We give our customers the tools they need to succeed. We specialize in identifying what software and systems are needed to improve a company’s day-to-day operations.

Support – We are here for you. There is nothing worse than having a technical issue right before an important deadline. We understand that and our goal is to ease your worries! We offer 24-hour help desk hotline and email address where you get step-by-step directions and guidance from an experienced technician.

Communication – We understand that constant communication and fast response are the keys to better help our customers.

Innovative – We empower our employees to think outside the box and provide unique solutions for every problem.

Responsive - Support tickets are prioritized according to urgency. We strive to respond to all inquiries within 24 hours. We are constantly improving our levels of efficiency to better meet our customers’ expectations.

Integrity – The Hyperion Managed Services team handles all jobs and responsibilities with the utmost level of integrity. We take proactive measures to meet our customers' service-level requirements.

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Our Team & Personal Bios

Ryan

Owner

Ryan

Ryan started playing with computers at the age of nine. As a child, Ryan found enjoyment in disassembling, building, and fixing computers. In middle school, he volunteered to help set up Parcells Middle Schools’ computer lab because no one else could complete the set up. He was then asked to assist with setting up the two other middle schools’ computer labs in the Grosse Pointe Public School district. Ryan knew then that working on computers and networks was his passion.

Since then, Ryan spent much of his free time learning about business information technology until he recognized the need for small business IT managed services. He founded Hyperion Managed Services to provide guidance to small businesses and provide them with technology that can make them more efficient and profitable.

Amanda

Director of Operations

Amanda

Amanda started working with Hyperion Managed Services in 2017. Her role as the Director of Operations has made a huge impact on taking us to the next level. She took over all the company’s financial responsibilities. She successfully implemented an HR platform to recruit talent that share the same goals as Hyperion Managed Services. And she created a strong social media and online presence virtually from scratch.

Amanda’s unique attitude and outgoing personality builds employee morale at Hyperion Managed Services. She motivates and leads our team to be the best version of themselves. She is currently attending Walsh College to receive her bachelor’s degree in Business Management.

In her spare time, she enjoys outdoor activities with her friends and family.

Dave

Senior Technical Support Specialist

Dave

Dave started working with Hyperion Managed Services in 2017. Dave is our Senior Technical Support Specialist.

Dave has been in the IT industry for over 20 years. His experience includes a wide range of specialties such as infrastructure support, network management, field support, and escalations. Dave’s previous employment includes Logic Technology, All Lines Technology, and Hewlett Packard.

In his spare time, he enjoys spending time with his family and riding his motorcycle.

Garrett

Technincal Support Specialist

Garrett

Garrett started working with Hyperion Managed Services in 2017. Garrett is our Technical Support Specialist. He has a Bachelor’s degree in Information Technology and Security along with an Associate’s degree in Computer Networking. His experience includes completing an IT internship with Crossroads for Youth, working as a Field Technician for Synergy Engineering Services, and a networking lab assistant at Baker College.

In his spare time, he enjoys playing the guitar and working on cars.